Terms and Conditions

1. Definitions

In these Terms and Conditions:

• "We," "Us," "Our," refers to Synthetica Labs, a business operating in Malaysia
• "You," "Your," refers to the individual or organization accessing our website or using our services
• "Services" means AI integration services including assessment, design, deployment, and optimization
• "Website" refers to our online presence at synthois.live
• "Agreement" means these Terms and Conditions together with any service-specific agreements
• "Content" includes text, images, information, and materials on our website

2. Acceptance of Terms

By accessing our website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with these terms, you should not use our website or services.

These terms constitute a legally binding agreement between you and Synthetica Labs. You must be at least 18 years old and have the legal capacity to enter into this agreement.

If you are accessing our services on behalf of an organization, you represent that you have the authority to bind that organization to these terms.

3. Services Description

Synthetica Labs provides AI integration services to businesses in Malaysia and surrounding regions. Our services include:

3.1 AI Readiness Assessment

Evaluation of organizational readiness for AI implementation, including infrastructure assessment, data analysis, and implementation roadmap development.

3.2 AI System Design and Deployment

Custom AI solution development, integration with existing systems, testing, deployment, and knowledge transfer.

3.3 Ongoing AI Optimization and Support

Continued performance monitoring, system refinement, technical support, and consultative guidance.

Service availability and specific deliverables will be detailed in individual service agreements. We reserve the right to modify service offerings with appropriate notice to existing clients.

4. User Responsibilities

4.1 Acceptable Use

When using our website or services, you agree to:

• Provide accurate and complete information
• Maintain the confidentiality of any account credentials
• Use services only for lawful purposes
• Respect intellectual property rights
• Cooperate in good faith during service delivery

4.2 Prohibited Activities

You must not:

• Use our services for any illegal or unauthorized purpose
• Attempt to gain unauthorized access to our systems or networks
• Interfere with the proper functioning of our website or services
• Transmit viruses, malware, or other harmful code
• Harass, abuse, or harm other users or our personnel
• Use our services to develop competing AI integration services
• Reverse engineer, decompile, or disassemble any proprietary systems

5. Intellectual Property

5.1 Our Intellectual Property

All content on our website, including text, graphics, logos, code, and documentation, is owned by Synthetica Labs or our licensors and is protected by Malaysian and international intellectual property laws.

We grant you a limited, non-exclusive, non-transferable license to access and use our website for its intended purpose. This license does not include the right to copy, modify, distribute, or create derivative works.

5.2 Client Data and Materials

You retain ownership of all data and materials you provide to us. By engaging our services, you grant us a license to use your data and materials solely for the purpose of delivering the contracted services.

5.3 Deliverables

Upon full payment, you receive ownership of the specific AI systems and documentation we create for you, subject to our retention of underlying methodologies, frameworks, and general knowledge gained during the engagement.

6. Payment Terms

6.1 Pricing and Fees

Service fees are specified in individual service agreements or quotations. All prices are stated in Malaysian Ringgit (RM) unless otherwise noted.

6.2 Payment Schedule

Payment terms will be specified in service agreements. Typical arrangements include:

• Upfront payment for assessment services
• Milestone-based payments for implementation projects
• Monthly billing for ongoing support services

6.3 Late Payments

Late payments may incur interest charges at a rate of 1.5% per month or the maximum rate permitted by Malaysian law, whichever is lower.

6.4 Refund Policy

Refunds are handled on a case-by-case basis and will be detailed in service agreements. Work already completed is generally non-refundable.

7. Service Delivery and Changes

7.1 Timelines

We provide estimated timelines for service delivery. Actual completion dates may vary based on project complexity, client responsiveness, and unforeseen circumstances.

7.2 Scope Changes

Changes to project scope require mutual agreement and may affect timelines and costs. We will provide revised estimates for any requested changes.

7.3 Client Cooperation

Successful service delivery requires your timely cooperation, including providing necessary information, access to systems, and stakeholder availability for meetings and reviews.

8. Confidentiality

Both parties agree to maintain confidentiality of information disclosed during our business relationship. This includes:

• Business strategies and operational information
• Technical specifications and methodologies
• Financial information
• Any information marked as confidential

Confidentiality obligations continue for three years after termination of services, except for information that becomes publicly available through no fault of the receiving party.

9. Disclaimers and Limitations

9.1 Service Disclaimer

Our services are provided on an "as is" basis. While we apply professional standards and best practices, we cannot provide absolute guarantees regarding AI system performance or specific business outcomes.

9.2 No Warranty of Results

AI system performance depends on numerous factors including data quality, environmental conditions, and ongoing maintenance. We do not warrant specific business results or return on investment.

9.3 Professional Advice Disclaimer

Our services constitute technical consultation and implementation support. They do not constitute legal, financial, or medical advice. You should consult appropriate professionals for such matters.

10. Limitation of Liability

To the maximum extent permitted by Malaysian law:

• Our total liability for any claims arising from our services shall not exceed the fees paid for the specific services giving rise to the claim
• We shall not be liable for indirect, incidental, special, or consequential damages including lost profits or business interruption
• We shall not be liable for damages resulting from your misuse of AI systems or failure to follow our guidance

These limitations apply regardless of the legal theory on which claims are based, whether contract, negligence, or otherwise.

11. Indemnification

You agree to indemnify and hold harmless Synthetica Labs, its employees, and contractors from any claims, damages, or expenses arising from your use of our services, violation of these terms, or infringement of third-party rights.

12. Termination

12.1 By Either Party

Either party may terminate ongoing services with 30 days written notice. Project-based services typically continue until completion or mutual agreement to terminate.

12.2 For Cause

We may terminate services immediately if you breach these terms, fail to make payments, or engage in conduct that could harm our business or reputation.

12.3 Effect of Termination

Upon termination, you remain responsible for payment of services rendered. We will provide documentation for work completed to date. Confidentiality obligations survive termination.

13. Dispute Resolution

13.1 Governing Law

These Terms and Conditions are governed by the laws of Malaysia. Any disputes will be subject to the exclusive jurisdiction of Malaysian courts.

13.2 Informal Resolution

Before initiating formal proceedings, parties agree to attempt good-faith resolution of disputes through direct negotiation.

13.3 Legal Proceedings

If informal resolution fails, disputes shall be resolved in courts located in Kuala Lumpur, Malaysia.

14. General Provisions

14.1 Entire Agreement

These terms, together with any service-specific agreements, constitute the entire agreement between parties and supersede all prior understandings.

14.2 Severability

If any provision of these terms is found unenforceable, the remaining provisions remain in full effect.

14.3 Waiver

Failure to enforce any provision does not constitute a waiver of that provision or any other provision.

14.4 Assignment

You may not assign your rights or obligations under these terms without our written consent. We may assign our rights and obligations with notice to you.

14.5 Force Majeure

Neither party shall be liable for delays or failures in performance resulting from circumstances beyond reasonable control, including natural disasters, government actions, or technical failures.

15. Changes to Terms

We may modify these Terms and Conditions from time to time. Changes will be communicated by:

• Updating the "Last Updated" date
• Posting notice on our website
• Email notification to active clients

Continued use of our services after changes constitutes acceptance of modified terms. Existing service agreements remain governed by the terms in effect when the agreement was signed.